Mama Bear Taxi & Care

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Safety is everything.
Our kids use Mama Bear Taxi & Care too.

As parents, we worry about our kids and your kids. That’s why we’ve built safety measures into everything we do at Mama Bear Taxi & Care.

It all starts with the fact that this is a service designed to carry kids. From the way we recruit and screen Mama Bear Taxi & Care drivers… safety is kind of our obsession. All Drivers must pass a highly selective 15-point certification process before they can drive your kids. If we wouldn’t trust them to drive our own kids, we won’t put yours in their care.

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Before the ride: 

During the ride:

  • A personalized code word you and your child create that Drivers confirm upon pickup
  • You can track your child’s ride live via the Mama Bear Taxi & Care app
  • Monitored driving behavior and ensure Drivers are focused, in control, and not illegally using their mobile devices to talk or text while a rider is in the car.

Behind the scenes:

  • Mama Bear Taxi & Care monitors rides in real time, and customer support is available by phone or email
  • Specialized, unique insurance for transporting kids that exceeds regulatory requirements
  • Permit from Texas

15-point Driver Certification Process

  1. Loves children and has at least 5 years of childcare experience
  2. No criminal record
    We do the deepest criminal record check legally permissible at the county, state and federal levels everywhere the driver has lived in the last seven years. If we could legally go back further, we would!
  3. Fingerprinted.
    We fingerprint all of our drivers and perform ongoing background checks in Texas.
  4. No sex offender record
  5. Valid drivers license
    We take a copy when we first meet drivers to confirm they are who they say they are.
  6. Good driving record
    We run their driving record when we first meet them and on an ongoing basis.
  7. Age 23 or older
  8. Owns or leases a vehicle not more than 10 years old seating 4-7 passengers
    We keep a copy of the driver’s registration and confirm it matches the car they are driving. We also keep a photo of their car and license plate.
  9. Passes a 19-point vehicle inspection by a certified mechanic
    We confirm the inspection matches the car they are driving.
  10. In-person meeting with a member of the Mama Bear Taxi & Care team 
  11. Completes in-person driver orientation
  12. Has personal auto insurance coverage that meets or exceeds state-required limits
  13. Adopts the Mama Bear Taxi & Care rules
  14. Adopts our zero tolerance policy for smoking, drugs and alcohol while driving 
  15. Adopts the zero tolerance policy for illegal mobile device usage while a rider is in the car.

Estimate the cost of your Care!

$9.00 per Hour – One Child  (5-18 years old)
$5.00 per Hour – Each Additional Sibling (5-18 years old)

Breakfast  7:00 – 8:00am
Lunch      11:30 – 1:00pm
Dinner       5:00 – 6:00pm
Meals can be purchased or brought from home. NO peanut products please.

Snacks are served at 10:00 a.m., 3:00 p.m., and 6:00 p.m. If your child arrives just after snack time and is hungry, please let us know and we will make sure they are fed.

Referral Program

Refer a friend who has never been to Mama Bear Taxi & Care and receive one hour of childcare FREE!

NO REGISTRATION FEES. NO MEMBERSHIP FEES.

Estimate the cost of your Taxi!

Rides in Texas as low as:
Single Family
$ 15

MINIMUM FARE

Carpool

$ 6

PER
FAMILY
MINIMUM FARE

Single Family: $1.00/mile + $.50/actual min + $3 booking fee. $15 minimum fare.
Two-Family Carpools: $.60/estimated mile + $.30/actual min + $1.80 booking fee per family. $10 minimum fare.
Three-Family Carpools: $.50/estimated mile + $.25/actual min + $1.50 booking fee per family. $7.50 minimum fare.
Four-Family Carpools: $.40/estimated mile + $.20/actual min + $1.20 booking fee per family. $5 minimum fare..

Billing begins when the driver arrives for pickup or at the scheduled start time (whichever is later) and ends at drop-off.

Pricing and Payment Terms

9/26/2018

For Arrangers

As a User (as defined in Mama Bear Taxi & Care Terms of Use) (the “Terms”), you agree to pay, and authorize Mama Bear Taxi & Care’s third party payment processor to charge via the credit card or third party payment processing account on file in your Account (your “Payment Method”) for all applicable fees and taxes that may accrue in relation to your use of the Services and the Ride Contracts. You are responsible for providing complete and accurate Payment Method and contact information to us. We may suspend or terminate your access to the Services if Ride Fees are thirty (30) days past due.

Applicable fees may include:

– Ride Fees. You will be charged a fee for each Ride completed by a Driver. Ride Fees vary based on the particular Ride in question and can be estimated for Rides using the Mama Bear Taxi & Care Fare. Ride Fees may differ from market to market. When scheduling a Ride you will be quoted an estimate of the applicable Ride Fees before you confirm your ride request. The estimate is based on factors including the amount of time it is anticipated to take to perform your Ride and the estimated travel distance of your Ride. Your actual Ride Fees for any given Ride may vary from these estimates if it takes longer to perform your Ride (e.g., if the Driver has to wait if a Rider delay the pick-up and/or departure time, or increased Ride time due to traffic delays), or the distance travelled during your Ride is greater than anticipated (e.g., if a detour is required to avoid adverse road conditions). Your Ride Fees for a Ride may also vary if you change your pick-up time after confirming your Ride reservation, or if your Driver is late for your scheduled pick-up time. For shorter rides, minimum Ride Fees may apply.  All Ride Fees are based on actual time and estimated distance travelled.

Booking Fee. Mama Bear Taxi & Care will assess a per-ride “Booking Fee” to offset operational costs.

Cancellation Fee for Rides. You can cancel anytime up to 8 hours before your ride with no cancellation fee. If your ride has been matched to a Driver and you cancel anytime from 1 to 8 hours before your ride, the cancellation fee will be 50% of your estimated fare. If you cancel less than 1 hour before your ride, you will be charged the full estimated fare. This allows us to make sure Drivers are fairly compensated for the time they’ve committed to safely getting your child where they need to go. If you cancel before a Driver has been matched to your ride, there is no cancellation fee.

Damages. You acknowledge and agree that Mama Bear Taxi & Care may, and you authorize Mama Bear Taxi & Care to, charge your Payment Method for any damages incurred by your Driver that were caused by a Rider during a Ride, as determined in Mama Bear Taxi & Care sole discretion.

No Refunds. All fees and payments are non-refundable and non-transferable except if and as expressly provided in these Terms. While Mama Bear Taxi & Care has no obligation to provide refunds or credits relating to any Rides, it may do so in Mama Bear Taxi & Care sole discretion.

-Promotions. Mama Bear Taxi & Care, in its sole discretion, may make available promotions with different features to any of our Users. These promotions or offers to participate in a promotion, unless made to you, are inapplicable to these terms or your relationship with Mama Bear Taxi & Care.

-Taxes. All amounts referred to in the Terms, including those set forth through the Services, are stated in U.S. dollars and do not include any taxes. You will be responsible for the payment of any taxes applicable to any payments made hereunder, except taxes based on Mama Bear Taxi & Care income or the income of the Drivers.

Changes. Mama Bear Taxi & Care reserves the right to change the type and amount of fees charged Users by providing you at least seven (7) days prior notice via the Services, including by updating this page.

For Drivers

As a “Driver” (as defined in the Terms), your sole compensation for the provision of Rides will be applicable Ride Fees received from the Member upon completion of the Ride and subject to these Terms, including, without limitation, the deduction of the Mama Bear Taxi & Care Services Fee, the Booking Fee and a portion of the Cancellation Fee. Ride Fees vary based on the particular Ride in question, as described above.

Authorization. Following the completion of each Ride, you hereby authorize Mama Bear Taxi & Care to: (i) collect (or have collected by Mama Bear Taxi & Care third party payment processor) the Ride Fees from the applicable Arranger on your behalf, which may include a deduction from an amount previously credited to such Arranger’s Account (“Account Credit”); (ii) retain a percentage of such Ride Fees (“Mama Bear Taxi & Care Services Fee”) in consideration for your access to the Services, (iii) retain the Booking Fee and a portion of any Cancellation Fee, and (iv) address potential problems relating to the performance of the Ride in any manner we deem appropriate, including, without limitation, refunding the Ride Fees to the applicable Arranger. When a Ride is completed, the Ride Fees for such Ride will be automatically charged to the Arranger’s Payment Method and placed with Mama Bear Taxi & Care third party payment processor, or deducted from the Arranger’s Account Credit. With the exception of the Arranger’s Services Fee, Booking Fee, and portion of the Cancellation Fee, the Account Credit or funds collected by Mama Bear Taxi & Care third party payment processor do not belong to Mama Bear Taxi & Care.

Payment. Following Mama Bear Taxi & Care third party payment processor’s receipt of the Ride Fees, Mama Bear Taxi & Care third party payment processor will remit to the Driver the applicable Ride Fees less the Mama Bear Taxi & Care Services Fee, Booking Fee and portion of the Cancellation Fee to the Driver’s designated payment account, and funds will only be passed on to the Driver when payment has been collected from the applicable Arranger. Where the Ride Fees are being paid from an Account Credit, Mama Bear Taxi & Care will remit to the Driver the applicable Ride Fees less the Mama Bear Taxi & Care Services Fee, a portion of the Cancellation Fee, and the Booking Fee to the Driver’s designated payment account when the Ride is completed. If the Arranger’sAccount Credit is not sufficient to cover the Ride Fees, Mama Bear Taxi & Care will first deduct the available Account Credit and then charge the remaining amount to Arranger’s Payment Method. Under no circumstances will any payment be due to the Driver for a Ride where the applicable Arranger has not paid for such Ride, whether through an available Account Credit or an Arranger’s Payment Method. The Driver is responsible for providing complete and accurate billing and contact information to us. All monies paid to the Driver will be paid in U.S. dollars.

Except for the Ride Fees (less the Mama Bear Taxi & Care Services Fees, Booking Fee and portion of the Cancellation Fee) as expressly set forth in these Terms, there shall be no charge or fees payable by Mama Bear Taxi & Care to Driver for Driver’s performance of its obligations hereunder or under a Ride Contract.

Payment processing for Drivers is provided by Stripe and are subject to the Stripe Connected Account Agreement], which includes the Stripe Terms of Service] (collectively, the “Stripe Services Agreement”). By agreeing to the Terms or continuing to use the Services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Mama Bear Taxi & Care enabling payment processing services through Stripe, you agree to provide Mama Bear Taxi & Care accurate and complete information about you, and you authorize Mama Bear Taxi & Care to share it with Stripe, along with the transaction information related to your use of the payment processing services provided by Stripe.

No Reimbursement. Mama Bear Taxi & Care will not reimburse you for any expenses incurred by you in connection with providing Rides. You are solely responsible for all costs incurred by you in using the Services and providing Rides (including, without limitation, the upkeep of your vehicle and any fees or fines incurred while driving or parked after having claimed or during the course of a Ride) and determining, collecting, reporting and paying all applicable state and federal sales, income and other taxes, except that Mama Bear Taxi & Care may, in its sole discretion, reimburse you for tolls.

Promotions. Mama Bear Taxi & Care, in its sole discretion, may make available promotions with different features to any of our Drivers or prospective Drivers. These promotions or offers to participate in a promotion, unless made to you, are inapplicable to these terms or your relationship with Mama Bear Taxi & Care.

Taxes. Drivers are responsible for reporting to all applicable government agencies as income all payments received pursuant to the Terms. You will be solely responsible for payment of all withholding taxes, social security, workers’ compensation, unemployment and disability insurance or similar items required by any government agency for any payments received by you pursuant to these Terms. If applicable, Mama Bear Taxi & Care will report or cause such reporting by a third party payment processor the payments paid to Driver under this Agreement by filing Form 1099-MISC with the Internal Revenue Service as required by law. Driver will comply with all applicable federal, state, local, and foreign laws governing self-employed individuals, including laws requiring the payment of taxes, such as income and employment taxes, and social security, disability and other contributions.

Changes. We may change these payment terms, including with regard to the Mama Bear Taxi & Care Services Fee, at any time, in our sole discretion, by providing you at least seven (7) days’ prior notice via the Services, including by updating this page.

Last updated 9/26/18

Flexible Transportation for Schools

Mama Bear Taxi & Care makes it easy to manage your school’s transportation needs. Save time and money with a range of customized solutions to make sure your students get everywhere they need to go, safely and dependably.

Home to School Transportation Replace or enhance inefficient bus routes, save money, and decrease student commute time.

Carpools Flexible solutions and rates for up to 4 riders and reduce neighborhood congestion.

Drivers have more than 5 years of caregiving experience and ensure all students get the attention and assistance they need from door to door.

Athletics & Field Trips Get your students to practices and games, field trips, and other off-campus events easily and efficiently.

View Our Service Area

The Woodlands
The Woodlands
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